Privacy Policy

When you use the Shine On with Prince Auto Detailing website, we may collect the following categories of personal information:

We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

Shine On with Prince Auto Detailing uses the information we collect for the following purposes:

• Responding to quote requests and bookings. When you submit the contact form, we use your name, email, phone and vehicle details to reply with a price estimate and arrange an appointment.
• Service delivery. Your contact details and vehicle information help us prepare for the job, confirm your booking and follow up once the detail is complete.
• Website improvement. Anonymised analytics data helps us understand which pages are useful and where visitors encounter problems, so we can improve the site over time.
• Legal and safety obligations. We may process or retain information where required by applicable Canadian law or to protect the rights and safety of our customers, staff or the business.

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

Our website uses cookies and similar browser-storage technologies to operate correctly and to analyse how visitors use the site. A cookie is a small text file placed on your device by your browser.

You can manage or disable non-essential cookies at any time by changing your browser settings or using our cookie consent banner (shown on your first visit). Please note that disabling analytics cookies will not prevent you from using any feature of our website.

We retain personal information only for as long as is reasonably necessary for the purpose it was collected:

• Quote and booking submissions are kept for up to 24 months so we can refer back to previous service history if you book again. After this period they are securely deleted.
• Email correspondence is retained in our inbox for the duration of the business relationship and for up to 12 months thereafter.
• Analytics data is governed by the retention settings of the respective platforms (Google Analytics, Microsoft Clarity) and is typically anonymised automatically within 14–26 months.

You may request earlier deletion of your personal data at any time by contacting us at the email below.

As a resident of Alberta and Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (Alberta) (PIPA):

• Right of access. You may ask what personal information we hold about you and how we use it.
• Right of correction. If information we hold is inaccurate or incomplete you may ask us to correct it.
• Right to withdraw consent. Where processing is based on your consent, you may withdraw it at any time. This will not affect any processing carried out before withdrawal.
• Right to deletion. You may ask us to delete personal information we hold about you, subject to any legal obligations that require us to retain it.
• Right to complain. If you are unhappy with how we handle your information, you may file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca).

To exercise any of these rights, email us at hello@shineondetailing.com. We will acknowledge your request within five business days and respond fully within 30 days, as required by applicable law.

Our website may contain links to external websites such as Google Maps, Instagram and Facebook. Once you leave our site, this privacy policy no longer applies. We encourage you to read the privacy policies of any third-party sites you visit, as we have no control over their data practices.

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal obligations. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of the website after any changes constitutes acceptance of the updated policy.

If you have any questions about this privacy policy or how Shine On with Prince Auto Detailing handles your personal information, please get in touch: