Your Privacy

Privacy Policy

Last updated: June 8, 2026

This policy explains how Shine On with Prince Auto Detailing collects, uses and protects your personal information when you visit our website or submit a contact or quote request.

1. Information We Collect

When you use the Shine On with Prince Auto Detailing website, we may collect the following categories of personal information:

Information you provide directly

  • Your name, email address and phone number (via the contact/quote form)
  • Vehicle details you choose to share (make, model, year)
  • Your preferred service, preferred appointment date and any additional notes
  • Messages or questions you send us

Information collected automatically

  • IP address and general geographic region
  • Browser type, operating system and device type
  • Pages visited, time spent on pages and referring URL
  • Click events and interaction data captured by analytics tools

We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.


2. How We Use Your Information

Shine On with Prince Auto Detailing uses the information we collect for the following purposes:

  • Responding to quote requests and bookings. When you submit the contact form, we use your name, email, phone and vehicle details to reply with a price estimate and arrange an appointment.
  • Service delivery. Your contact details and vehicle information help us prepare for the job, confirm your booking and follow up once the detail is complete.
  • Website improvement. Anonymised analytics data helps us understand which pages are useful and where visitors encounter problems, so we can improve the site over time.
  • Legal and safety obligations. We may process or retain information where required by applicable Canadian law or to protect the rights and safety of our customers, staff or the business.

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.


3. Cookies & Analytics

Our website uses cookies and similar browser-storage technologies to operate correctly and to analyse how visitors use the site. A cookie is a small text file placed on your device by your browser.

Essential cookies

These are required for the website to function (for example, storing your cookie consent preference). You cannot opt out of essential cookies while continuing to use the site.

Analytics cookies — Google Analytics 4 (GA4)

We use Google Analytics 4 to measure traffic and behaviour on our website. GA4 collects anonymised data about page views, session durations and general user journeys. We have enabled IP anonymisation. Google's data processing terms govern how Google handles this data. You can opt out using the Google Analytics opt-out browser add-on.

Behaviour analytics — Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our pages through heatmaps and session recordings. Clarity does not capture payment details or passwords. Microsoft's privacy policy governs how they handle the data they collect on our behalf.

You can manage or disable non-essential cookies at any time by changing your browser settings or using our cookie consent banner (shown on your first visit). Please note that disabling analytics cookies will not prevent you from using any feature of our website.


4. Data Retention

We retain personal information only for as long as is reasonably necessary for the purpose it was collected:

  • Quote and booking submissions are kept for up to 24 months so we can refer back to previous service history if you book again. After this period they are securely deleted.
  • Email correspondence is retained in our inbox for the duration of the business relationship and for up to 12 months thereafter.
  • Analytics data is governed by the retention settings of the respective platforms (Google Analytics, Microsoft Clarity) and is typically anonymised automatically within 14–26 months.

You may request earlier deletion of your personal data at any time by contacting us at the email below.


5. Your Rights

As a resident of Alberta and Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (Alberta) (PIPA):

  • Right of access. You may ask what personal information we hold about you and how we use it.
  • Right of correction. If information we hold is inaccurate or incomplete you may ask us to correct it.
  • Right to withdraw consent. Where processing is based on your consent, you may withdraw it at any time. This will not affect any processing carried out before withdrawal.
  • Right to deletion. You may ask us to delete personal information we hold about you, subject to any legal obligations that require us to retain it.
  • Right to complain. If you are unhappy with how we handle your information, you may file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca).

To exercise any of these rights, email us at hello@shineondetailing.com. We will acknowledge your request within five business days and respond fully within 30 days, as required by applicable law.



7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal obligations. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of the website after any changes constitutes acceptance of the updated policy.


8. Contact Us

If you have any questions about this privacy policy or how Shine On with Prince Auto Detailing handles your personal information, please get in touch:

Shine On with Prince Auto Detailing

107 Wolf Creek Manor SE, Calgary, AB T2X 4A1

hello@shineondetailing.com

Alternatively, use our contact form.

This policy was last updated on June 8, 2026. It applies to all visitors of Shine On with Prince Auto Detailing's website and covers data collected via this site only.